ChrisDunne

About Chris Dunne

Marketing Executive with FeedbackExpress.
24 02, 2017

5 Interesting Stories from the World of Ecommerce This Week

Welcome to Ecommerce Weekly, FeedbackExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. Amazon turns its attention to shipping and freight forwarding: Adam Minter at Internet Retailer reveals Amazon is looking to transform the shipping industry as it has the retail industry. The ecommerce giant aims to bring more technology and efficiency to manufacturers' cargo shipments. Between October and January, it arranged for the shipping of at least 150 containers of goods from China to the US. Continue reading... How to Use Amazon’s Inventory Reports - Active Listings and Cancelled Listings: Joshua Price via WebRetailer reports on two of the most important inventory reports Amazon provide, the Active Listings Report and the Cancelled Listings Report. Joshua stresses how important it is for sellers to use them and how they are core to some of the services his company provides. The blog includes a step-by-step guide to help you generate the reports. Continue reading... UK among biggest ecommerce complainers in Europe: Ecommerce News EU reports that the UK is one of the biggest complainers about online purchases. In February

22 02, 2017

Free Email Templates for Requesting Amazon Feedback

Probably the toughest part about breaking into selling on Amazon is cultivating a good base of buyers. You might get one or two people poking around, but you can't pay the bills with just curiosity. One of the most sure-fire ways FeedbackExpress knows to getting established on Amazon is by building up great seller feedback and product reviews. How to Ask For Amazon Seller Feedback The template below is an example of an email sellers might send to buyers to notify them that their order is on its way. You can use this an opportunity to be proactive in preventing negative feedback by asking the buyer to contact you in touch if they experience any issues. When the order has arrived safely and on-time, this is the optimal time to remind buyers how important feedback is to your business and include a link to leave feedback. Seller feedback is a lot easier for buyers to leave than product reviews. Related: Free Amazon Feedback Removal Email Template Are You the Type of Amazon Seller Who Should be Asking for Feedback? Hang on. Before you roll your

21 02, 2017

7 Great Tips to Improve Your Amazon Feedback Score

If you’ve never paid much attention to your Amazon feedback score, that needs to change pronto Toronto. While a stellar one tends to lead to more traffic and sales, a low one can get you kicked off the marketplace altogether, leading to zero traffic and sales. And just like our name suggests, FeedbackExpress has tips for you on how to improve yours — seven of them, in fact. 1. Always Try to Get Negative Feedback Removed if it Qualifies Amazon very clearly outlines what kinds of reviews are acceptable, so if you get feedback that doesn’t adhere to their guidelines, you can appeal it. Like if someone writes about the product in their feedback review. Taking two seconds to review what’s been written can be one of the fastest and easiest ways to possibly get rid of negative, score-lowering feedback from your page. 2. Use FBA There are a few motivating factors for using FBA, but one of the most important ones is you can possibly get negative feedback removed, like if Amazon messes up and the buyer complains. That’s because Amazon’s responsible for the

20 02, 2017

Learn About Amazon Enhanced Brand Content

If you think your Amazon listings are a little bit blah and could use some spicing up, then boy, does FeedbackExpress ever have good news for you. You can choose from a bunch of different templates to jazz up vanilla listings and put your own stamp on things. Plus, Enhanced Brand Content makes your content more scannable, which means potentially more traffic to your listings. Yee-haw! Breaking Down the Nuts and Bolts of Amazon Enhanced Brand Content You might have heard of Amazon A+ Content, which is a fee-based option where you can add HTML content to really personalise your listings. But Enhanced Brand Content is a bit different. For starters, it’s free, at least for the present time. And you can choose a template instead of doing things the HTML way. But let’s just focus on what Enhanced Brand Content offers, full stop. Here are some of the highlight points: If you list items in Amazon Brand Registry, you’re eligible to take part in Enhanced Brand Content. Private label brands would have to be registered if they’re not already. For now, Amazon is test-driving

17 02, 2017

5 Interesting Stories from the World of Ecommerce This Week

Welcome to Ecommerce Weekly, FeedbackExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. Amazon on the brink of launching own UK fashion label: Ashley Armstrong at The Telegraph reports that Amazon on the brink of launching own UK fashion label. The foray into the $3 trillion global fashion market has been highly anticipated by analysts ever since Amazon launched a  photography studio in Shoreditch. Earlier this month, Amazon said that it had sold more than 60m fashion items after adding 350 new brands including Dorothy Perkins, making it one of the fastest growing categories for the online giant. Continue reading... Four strategies for getting rich in ecommerce: Don Davis at Internet Retailer discusses a new Internet Retailer report which analyses the value of privately held e-retailers and provides guidance on how to build the value of an ecommerce business. Every entrepreneur starting an online retail business at her kitchen table dreams of getting rich. It can be done, even if Amazon's growing dominance of online retailing makes it tougher. Continue reading... Walmart acquires outdoor retailer Moosejaw for $51 million:

17 02, 2017

Amazon Automated Feedback for European Marketplaces Live

FeedbackExpress is delighted to announce that it now fully supports an additional five new Amazon marketplaces, bringing Amazon automated feedback to European marketplaces: Amazon Germany Amazon France Amazon Italy Amazon Spain Amazon Canada Professionally translated templates ready to use We have updated our tried and tested templates and professionally translated them into German, French, Italian and Spanish, so now you can reliably request seller feedback and product reviews on those Amazon marketplaces, just like a native speaker would—and all within Amazon's guidelines! For those Amazon sellers who sell through Unified European accounts, this is a huge deal, as it will ultimately make their products more visible in those marketplaces.  

14 02, 2017

Expert Tips For Maintaining a 100% Amazon Feedback Rating

Maintaining a 100% feedback rating on Amazon is no mean feat. In fact, it is one of the biggest challenges sellers on the marketplace face, but, also one of the most important. A perfect seller rating encourages customers to buy from you and boost your chances of winning the elusive Buy Box. #1. Accurate product descriptions Descriptions which are accurate and contain helpful information such as material, size and function, help sales. You don't want descriptions that don't offer much detail, but at the same time, you don't want to overwhelm a buyer with information that doesn't add value. #2. Use high quality photos Ensure you listings include photos from different angles. Clear, accurate photos and help to manage customer expectations and prevent negative feedback on your account. #3. Ship the right product on time Depending on the product you're selling, you want to ensure that all the particular parts are there. And, if someone's ordered a black, medium t-shirt, double check the brand/colour/size match the order details. Finally, use appropriate packaging. #4. Have a plan for negative feedback ALL sellers should have an effective

13 02, 2017

Funny Amazon Product Review for USB Cup Mug Warmer Coaster

Two engineers left this incredibly detailed one-star product review of a Mustard USB Cup Mug Warmer Coaster on Amazon. The product claims to keep tea warm, so the engineers put the claims to the test in a review called "Two engineers, one cup: a scientific investigation into Mustard’s 50ºC claim." Source: Amazon UK After receiving this item as a Christmas present, I immediately saw its potential for keeping my tea warm at my desk whilst I'm working in the electronics laboratory where beverages, hot or cold, are forbidden (for obvious reasons). Imagine my disappointment then when, on my first day back at work after the Christmas break, I made myself a nice cup of Earl Grey, went to the lab for a while, and then came back to find my tea cold. Certainly not the 50ºC at which this product claims to keep your tea. It was then that I decided to finally put my physics degree and electrical engineering PhD to good use by subjecting the Mustard Hot Cookie to a scientific investigation. Figure 1 shows my test set-up. A k-type temperature probe, connected to

10 02, 2017

5 Interesting Stories from the World of Ecommerce This Week

Welcome to Ecommerce Weekly, FeedbackExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. 10 ingredients for ecommerce success: Dale Traxler at Practical Ecommerce looks at what determines a successful business? He says it depends on one’s objectives and measurement criteria — profits, passion, exit strategy, and so forth. These are generally aligned with the reasons for starting the business in the first place. Regardless, how does an entrepreneur chart a course for success and mitigate the inevitable speed bumps along the way? Continue reading... Amazon's giant robot-staffed supermarkets may only employ three humans per store: Indy100 reports that robot staffed supermarkets could happen a lot sooner than we think. Last year, Amazon showcased their Amazon Go supermarket, which didn’t use money or checkouts. The high tech store connects with an app on your phone, so you can just pick things up, put them in your bag and walk out – and they're automatically charged to your Amazon account. Continue reading... Amazon sold 60 million fashion items in Q4 2016: Chris Dawson at Tamebay reports that Amazon sold more

7 02, 2017

4 Great Tips to Boost Your Amazon Seller Rating

While only Amazon itself can say with absolute certainty what the sure-fire way of winning a Buy Box is, we here at FeedbackExpress have a fair idea of what you need to do. One of the best actions you can take is maintaining a stellar Amazon Seller Rating, and it’s really a lot easier to accomplish than you think. 1. Why Amazon Seller Rating Matters So Much Amazon buyers don’t have the luxury of walking into your brick-and-mortar shop, asking you questions in real time, and examining products with their own hands. They have to rely on the judgements of others to feel reassured they’re making the right choice, and having a high seller rating is one of the best ways to build trust. Also, Amazon takes it very seriously when deciding who to award a Buy Box to. So what can you do to score as close to 100 as possible? 2. Do as You Say and Describe I love books, but I once decided to take a chance on a Kindle. I didn’t need anything fancy, just a tablet-y thing that showed the