About Chris Dunne

Marketing Executive with FeedbackExpress.
20 04, 2018

5 Interesting Stories from the World of Amazon This Week


Welcome to FeedbackExpress’ weekly round-up of the top five stories from the world of Amazon and ecommerce. Why did Amazon just launch an Android web browser? Abhimanyu Ghoshal at TNW reports that Amazon has quietly launched an Android web browser app for emerging markets, where access to mobile data and high-speed connectivity is more limited. The browser has the rather generic name of: “Internet: fast, lite and private” on Google Play, and promises to be “lighter than the competition". To that end, the app weighs in at under 3MB, features a basic design with a bunch of shortcuts and links to trending news articles on the homepage, as well as support for incognito browsing. Continue reading... Amazon aids smart home push by closing the video-doorbell firm deal: Samuel Gibbs at The Guardian reports that Amazon’s reported $1bn acquisition of video-doorbell maker Ring has closed, giving the company a significant lead over rival Google in the potentially lucrative home security market. The deal, announced in February and closed today, means Amazon now owns a leader in DIY video security systems. Ring makes popular wireless doorbells with

17 04, 2018

How to Win at Amazon FBA Product Packaging and Inserts


In Canada, when you get a winning lottery ticket scanned at the terminal, a robotic voice loudly proclaims: ‘Winner! Gagnant!’ It makes you feel pretty excited, even if you’ve only won a few dollars. And that’s because winning feels great. Unfortunately, you don’t get the same instant gratification on Amazon because things take a little longer, but you can still win with your FBA product packaging and inserts and FeedbackExpress will show you how.   First, Make Sure You’re In Accordance With Amazon’s Product Packaging Requirements Amazon’s packaging and prep requirements can seem pretty strict, but once you get accustomed to doing it a certain way, you also learn where you can imprint your own personal style. They do it this way for a couple reasons: They need to make sure the package has met with their prep and safety requirements They need to know the product is suitable for their fulfilment process And they need to know they can fulfil their end of the A-to-z promise to buyers It’s this last point that’s perhaps most important. If you package your products well, then you

16 04, 2018

7 Mistakes to Avoid When Using FeedbackExpress


Amazon feedback software can really help your Amazon business if you use it correctly. This blog covers seven of the most common mistakes sellers make when using feedback software for Amazon such as FeedbackExpress. Even if you've been using our software for a while now, you may find one or two things in this post that can improve your feedback management process and in turn your Amazon seller rating.   1. Entering an incorrect Seller Central email address on the Preferences screen When setting up your preferences, you'll be asked to enter your registered Seller Central email address. You need to ensure that the Seller Central email address you enter is the first approved email address in your Seller Central account otherwise emails will not reach your buyers.   Please note: If you're using FeedbackExpress for multiple marketplaces or Amazon accounts, please ensure that all your preferences along with the Seller Central email address are correct for each one of them by checking them individually using the dropdown option.   2. Not completing your Positive Feedback Integration When you set up your FeedbackExpress account, you'll be asked

13 04, 2018

5 Interesting Stories from the World of Amazon This Week


Welcome to FeedbackExpress’ weekly round-up of the top five stories from the world of Amazon and ecommerce. Amazon Key now available across the US: Chris Dawson at Tamebay reports that Amazon Key’s smart entry features including keyless entry, remote lock and unlock and guest access are now available to all customers across the US. However, the in-home delivery feature continues to be available only to Prime members in 37 select cities and surrounding areas. Continue reading... Amazon patents 'voice-sniffing' algorithms: BBC News reports that Amazon says it does not eavesdrop on customers' conversations to target advertising at them, after it emerged it had patented "voice-sniffing" tech. The patent describes listening to conversations and building a profile of customers' likes and dislikes. Continue reading... Behind the scenes at Amazon’s new Jacksonville fulfilment centre: David Bauerlein at reports on Amazon’s Jacksonville fulfilment centre — a building big enough to hold 33 football fields where 2,000 people work in the midst of 12 miles of conveyor lines and chutes. They are joined by hundreds of robotic driving units that glide in precise patterns on the concrete floor, carrying

11 04, 2018

How to Write Winning Product Titles for Amazon


When it comes to writing, there are two main challenges: come up with a good body, and coming up with a good title. FeedbackExpress has plenty of posts about how to rock your product pages, so we’re going to focus in a different area and show you how to grab your reader’s attention with concise, informative and interesting product titles for Amazon.   The Crucial Pieces of Information Needed in a Product Title Before you start anywhere, you’ll want a general formula to use as your guideline (Amazon also helps out with how to come up with formulas). No matter what product(s) you’re selling, the title should contain the following bits of information: Brand name Colour and/or flavour and/or variant Size and/or quantity Keywords As an example, if you’re selling men’s sneakers, the product title should look something like this: Nike Black Size 14 Men’s Sneakers. This is a very distilled version of how it should look, and we’ll explore how to flesh it out (titles are allowed up to 200 characters) so it ranks higher in searches.   Formatting Rules to Follow Amazon has

10 04, 2018

3 Strategies to Deal With Negative Amazon Product Reviews


Let's say one thing right off the bat: we here at FeedbackExpress hate dealing with anything negative because we think every cloud has a silver lining. But it’s an inevitability that you’ll come across a negative review and it’s how you handle it (hopefully with aplomb) that’ll shape you as a seller.   Differentiating Between Amazon Product Reviews and Seller Feedback Buyers can leave you one of two types of feedback: seller or product-related. The former has to do with your behaviour during the selling process (and is, and has been, the topic of another post), while the latter deals with the quality of the item you sold. A little side-note: I once had a room-mate who made up Excel charts for hospitals that recommended which pieces of medical equipment they should buy. There were about a half-dozen criteria that scored points and the item with the most overall points was the one hospitals would get. This ensured that, for the most part, hospitals would get the generally best product for the generally best price. Pretty much the same idea goes for selling on Amazon.

9 04, 2018

7 Reasons Why Amazon Suspend Sellers


Guest post by Attorney Kenneth Eade from Amazon Sellers Attorney Unfortunately, suspensions of third-party sellers on Amazon have become common recently. Amazon considers selling on their site a privilege which can be taken away at any time. In this post, we'll look at some of the most common reasons why sellers are finding themselves with suspensions and how they can get their account reinstated by Amazon's seller performance team.   1. Inauthentic or counterfeit products This can be selling knockoffs or the genuine product without sufficient authorisation to resell. Often sellers will buy products from eBay or clearance sales and then wonder why Amazon does not accept their invoices as provenance. You must buy from a wholesaler authorised by the brand owner, with rights of resale. And then there is another scenario where competitors, trying to knock the competition out will make false counterfeit or inauthentic claims to eliminate their competition. There are two resolutions to these types of complaints: Provide the invoices from an authorised wholesale distributor and a plan of action. Permanently delete the offending product, offer a refund to customers and file

6 04, 2018

5 Interesting Stories from the World of Amazon This Week


Welcome to FeedbackExpress’ weekly round-up of the top five stories from the world of Amazon and ecommerce. Amazon adverts banned for 'misleading' customers over savings: BBC News reports that four Amazon adverts for electronic devices have been banned for "misleading" customers over potential savings. The adverts, all from July 2017, highlighted savings of up £300 compared with recommended retail prices (RRPs). But complaints the RRPs were misleading and unsubstantiated were upheld by the Advertising Standards Authority. Continue reading... 3 ways President Trump could actually hurt Amazon (and Jeff Bezos): Aric Jenkins at Fortune reports that President Trump this week continued his barrage against Amazon, saying the $700 billion company takes advantage of American taxpayers and the United States Postal Service, and harms main street retailers. “I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy,” Trump tweeted. Continue reading... Amazon may offer to buy India's Flipkart: Reuters via CNBC reports that Amazon may make a rival offer to buy Indian ecommerce firm Flipkart, which is in tie-up talks with Walmart, local media reported, as the

5 04, 2018

Amazon Announce Changes to Seller Feedback Policy


Amazon have announced changes to their seller feedback policy. Starting 17 May 2018, seller feedback will only be eligible for removal 90 days after it has been left (previously this was set as 365 days). There have been no changes to the grounds for removal. Here's the announcement: Currently, seller feedback is eligible for removal up to 365 days after the buyer submits it. Effective May 17, 2018, after 90 days seller feedback will no longer be eligible for removal. This policy change will apply to all seller feedback, including feedback submitted prior to this announcement. Feedback removal requests must still meet all other eligibility criteria to be considered for removal. To learn more about managing your feedback, visit

30 03, 2018

5 Interesting Stories from the World of Amazon This Week


Welcome to FeedbackExpress’ weekly round-up of the top five stories from the world of Amazon and ecommerce. Toys R Us has gone bust: here’s how you can make some money: A. Steven Stelmach-Bondar at Startup Bros reveals how sellers can make money from Toys R Us. The news broke last week that they were going out of business and would be liquidating their entire North American operations. For Toys-R-Us, it means they will be forced to sell their products for pennies on the dollar. For sellers, it means that if you’re the type of person who can see opportunity in chaos, you can capitalise on the upcoming liquidation prices to make some serious dough. Continue reading... Amazon shares fall wiping more than $30bn off value after report claims Trump wants to 'go after' tech giant: Steve Holland at The Independent reports that Amazon shares fell almost 5 percent on Wednesday, wiping more than $30bn (£21.4bn) off its market value. It came after news website Axios reported that US President Donald Trump is obsessed with the world’s largest online retailer and wants to rein in its