A tool for great reviews, everywhere you sell
Improve your brand reputation on Amazon, eBay and your online store
No credit card required • 14 day trial
Sell more with positive feedback
Generate more reviews, without any of the extra time or effort
Generate reviews while you sleep. Automate feedback requests on Amazon, eBay, cDiscount, Fnac and your online store. Improve your reputation and sell more with minimal effort.
No more switching between tabs or keeping track of different logins
Simplify your reviews process with one central platform. Manage feedback for all your sales channels with one FeedbackExpress account.
Acquire reviews confidently, with full policy compliance
As official developer partners with Amazon and eBay, FeedbackExpress complies with all marketplace feedback policies.
Intelligent targeting
Request feedback on the right products, from the right customers, at the right time
Products
Get 5-star reviews by sending selective feedback requests on product orders that perform well. Exclude SKUs that have a poor feedback record.
Customers
Send requests to customers who have left positive feedback before, blacklist customers who have a history of negative feedback.
Delivery Time
Reduce negative reviews by only sending feedback requests on orders that were delivered on time.
Connect Helpdesk
Connect with your eDesk helpdesk to ensure that you don’t send feedback requests to customers who have raised a support ticket.
Optimize and personalize your feedback process
Create the perfect strategy that helps you increase positive feedback, improve your ranking and beat the competition
Customize emails
Tailor your email messages to suit your business. Create templates, edit subject line, language, formatting. Make it work for you.
Personalize
Improve your response rates by using personalized tags that automatically insert customer details, product, order information and much more.
Returning customers
Reward your loyal customers and send personalized Thank You messages that can be automated from your FeedbackExpress account.
Testing
Refine your feedback strategy by testing message content. Run simple tests that improve your results.
Follow up
Offer a great customer experience by following up with helpful guides and resources to show your customer how to get the most out of your product.
Timing
Choose when customers receive your feedback requests. How long after order dispatch, delivery and time of day are up to you.
Reporting & Insights
Request feedback on the right products, from the right customers, at the right time
Measure performance
Monitor your response rates over time and measure the impact of your feedback strategy.
Star ratings
Pursue perfect seller metrics. See all your feedback scores at a glance.
Positive Feedback
Analyze the trends in your positive feedback scores.
Recent Reviews
Your latest reviews in your dashboard so you can respond quickly to negative feedback.
Trusted by thousands of online retailers big and small
We’ve been hitting 100% positive feedback since we started using FeedbackExpress. Our Amazon feedback is now at 100% which was previously unheard of for us.
Abby Render
Assistant Manager
Using FeedbackExpress we have increased our feedback across Amazon and eBay to over 400 positive reviews per month, maintaining a 99% positive seller rating.
Gareth Halford
Managing Director
Start getting more reviews on Amazon, eBay – and more – today
No credit card required • 14 day trial
