Set up your account, pick a plan later

Try FeedbackExpress free for 30 days, no credit card required

No credit card required • No long term contracts • Cancel any time
Monthly Yearly (Save 15%+)

All features on all plans. No pesky hidden fees for adding additional marketplaces.

1,000
emails

$23

$19

per month (billed annually)
No credit card required.
60 second signup.

24/7 monitoring
10 marketplaces
Short names
Product images
1,000 emails
Email Support

2,500
emails

$42

$35

per month (billed annually)
No credit card required.
60 second signup.

24/7 monitoring
10 marketplaces
Short names
Product images
2,500 emails
Email Support

5,000
emails

$58

$49

per month (billed annually)
No credit card required.
60 second signup.

24/7 monitoring
10 marketplaces
Short names
Product images
5,000 emails
Email Support

10,000
emails

$82

$69

per month (billed annually)
No credit card required.
60 second signup.

24/7 monitoring
10 marketplaces
Short names
Product images
10,000 emails
Email Support

25,000
emails

$119

$99

per month (billed annually)
No credit card required.
60 second signup.

24/7 monitoring
10 marketplaces
Short names
Product images
25,000 emails
Email Support

Costs displayed in • Pricing above excludes VAT/TAX • Trial limited to 25,000 Listings.

Common Questions

FeedbackExpress is an Amazon feedback management tool that allows sellers to automatically send emails to customers at specified times. The software helps you get more positive seller feedback and product reviews legally and protects your seller metrics.

Within FeedbackExpress, you can set up negative feedback alerts via SMS or email which allow you to deal with any negative feedback quickly and easily. You can also resolve cases directly with the buyer or open a case with Amazon if you feel the negative feedback breaches its terms and conditions.

FeedbackExpress is 100% Amazon compliant and available on the Marketplace Appstore within Seller Central. However, when setting up campaigns in your account, you need to ensure that what you decide to email doesn’t breach Amazon’s terms and conditions.

Do not include:

  • Links to any websites.
  • Links to Amazon detail pages or storefronts.
  • Seller logos if they contain or display a link to the seller’s website.
  • Any marketing message or promotion.
  • Any promotions for additional products or referrals to third-party products or promotions.

Sellers not using feedback management software should expect around 0.5 – 1% of customers to leave a review. With FeedbackExpress, this typically increases to 3-7%, which can help boost your sales and Buy Box chances. Our professionally written templates are proven to improve engagement and our process helps you to build a rapport with the customer — further improving the chances of them leaving a positive review.

With FeedbackExpress you will be able to send up to three emails per order — usually an order confirmation email, a seller feedback request email and a product review request email. This varies depending on the type of products you sell. You will also have the possibility to resend the email if it has not been opened after X days.

If you’re unsure what to send your buyers, then start by using the templates within FeedbackExpress. These have been professionally written and comply with Amazon’s review guidelines. Our templates are a great place to start but we encourage sellers to personalise them in order to get the best results.

The templates within FeedbackExpress have been professionally translated into German, French, Italian and Spanish — so they are ready to be used on any marketplace of your choice.

FeedbackExpress is the leading feedback management tool on the market and trusted by thousands of sellers. Our price plans are very competitive and we offer discounts to anyone using RepricerExpress, Amazon repricing software.

There’s a free 30-day trial for you try and no credit card is needed. Our software is easy to use and set up and if you have any questions, our great customer support team is on hand to help. Check out what our customers are saying on Web Retailer.

What are you waiting for?

Get started and join over 3,500+ Amazon sellers
increasing their sales through more feedback and product reviews

No credit card required. 60-second signup. 100% Amazon compliant.