FeedbackExpress is now a feedback module in eDesk, the #1 eCommerce helpdesk.
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FeedbackExpress is an Amazon feedback management tool that allows sellers to automatically send emails to customers at specified times. The software helps you get more positive seller feedback and product reviews legally and protects your seller metrics.
Within FeedbackExpress, you can set up negative feedback alerts via SMS or email which allow you to deal with any negative feedback quickly and easily. You can also resolve cases directly with the buyer or open a case with Amazon if you feel the negative feedback breaches its terms and conditions.
FeedbackExpress is 100% Amazon compliant and available on the Marketplace Appstore within Seller Central. However, when setting up campaigns in your account, you need to ensure that what you decide to email doesn’t breach Amazon’s terms and conditions.
Do not include:
- Links to any websites.
- Links to Amazon detail pages or storefronts.
- Seller logos if they contain or display a link to the seller’s website.
- Any marketing message or promotion.
- Any promotions for additional products or referrals to third-party products or promotions.
Sellers not using feedback management software should expect around 0.5 – 1% of customers to leave a review. With FeedbackExpress, this typically increases to 3-7%, which can help boost your sales and Buy Box chances. Our professionally written templates are proven to improve engagement and our process helps you to build a rapport with the customer — further improving the chances of them leaving a positive review.
With FeedbackExpress you will be able to send up to three emails per order — usually an order confirmation email, a seller feedback request email and a product review request email. This varies depending on the type of products you sell.
If you’re unsure what to send your buyers, then start by using the templates within FeedbackExpress. These have been professionally written and comply with Amazon’s review guidelines. Our templates are a great place to start but we encourage sellers to personalise them in order to get the best results.
The templates within FeedbackExpress have been professionally translated into German, French, Italian and Spanish — so they are ready to be used on any marketplace of your choice.
FeedbackExpress is the leading feedback management tool on the market and trusted by thousands of sellers. Our price plans are very competitive and we offer discounts to anyone using RepricerExpress, Amazon repricing software.
There’s a free 30-day trial for you try and no credit card is needed. Our software is easy to use and set up and if you have any questions, our great customer support team is on hand to help. Check out what our customers are saying on Web Retailer.