Anytime you sell an item, the process isn’t over until you get a (hopefully positive!) review left on your page. But trying to get that review can be tricky because buyers tend to get forgetful once they receive their package. If you’re not already using FeedbackExpress to send those friendly reminder emails, then here are three types of email templates that are awesome for getting Amazon feedback.
Email Templates for Small Businesses
There’s usually a reason why shoppers go with small businesses: they feel they get more of a personal touch that way. To reinforce that theme, your template should reflect that. Don’t go overboard with the personalisation (you risk sounding cheesy), but make sure to get across how you’re different from the big corporations.
Here are a couple you can try.
I’m (name) from (business name) and I wanted to personally thank you for purchasing (item). Because we’ve chosen to remain personal and relatable, the Amazon Seller Rating is a make-or-break metric for us, and we’d love to be able to continue bringing you the products and service you love. By supporting us with positive feedback, we can continue to bring you the same high level of service and quality you’re used to.
Thanks so much for supporting us on Amazon and continuing to show that small businesses are of value. One of the most important ways we can continue giving you that personal touch is with positive feedback, and we’d really appreciate you taking the time to leave us a message of your experience. Here’s the link where you can make your voice heard.
Email Templates for When You Need to Fix Things First
Finding a bad review can often be a sign of you not communicating enough with the buyer and nipping the problem in the bud before it grew into something bigger.
If you suspect that an encounter could head into something messy, here are a couple of templates to send off right away.
We here at (business name) would like to thank you for your recent order. We’re also really keen to hear your thoughts about the experience and if it met your expectations. Get in touch with us so we can make sure you’re completely satisfied. If there’s anything on your mind, let us know right away before leaving feedback so we can address them immediately and put your mind at ease. And if everything was just as you expected it — or better! — then please take a moment to leave us some positive feedback.
Hi there from all of us at (business name). We noticed you recently ordered a product and want to make sure everything went exactly how you wanted. If it didn’t, contact us directly and we’ll fix it right away. But otherwise, we’d really appreciate it if you could leave us a positive message using the link below.
Email Templates for Buyers Worried About Something Extra and Complicated
Sometimes there are buyers who shy away from leaving feedback because they think it’ll just take too much time or effort.
For those buyers, you can try this.
Hi, and thank you very much for your recent order. Showing how satisfied you are with everything is super simple: just click on the link below and write a positive message if you’re happy with everything. We appreciate you taking the time!
We notice you recently ordered and want to make sure you’re totally satisfied. To leave us positive feedback, all you have to do is go to ‘Your Orders’ and hit the ‘Leave Seller Feedback’ tab. Thanks for your time and service!