Five More European and Canadian Marketplaces Now Live!
As well as Amazon US and UK marketplaces, FeedbackExpress now fully supports
Amazon Germany, France, Italy, Spain and Canada,
complete with professionally translated templates to allow you to request
seller feedback and product reviews in buyers’ native languages.
Positive feedback and product reviews on tap.
Amazon product review software places your feedback and product review requests on auto-pilot with professionally written messages, delivered to the right customers, at the right time for the right products.
Timing is everything!
- Choose when your message will be triggered based on when an order is placed, dispatched or delivered—straight away or up to 10 weeks after the event.
- Choose a specific time of day to deliver messages or send at the same time an order was placed.
Filter messages according to:
- Fulfilment type (FBA or MFN)
- Item condition
- SKU or ASIN
- Shipping location
Protect your seller rating
- Exclude requests where the product delivery is late.
- Blacklist customers who have left negative feedback.
- Exclude products that are more likely to receive negative reviews.
Ask for product reviews when positive feedback is left
FeedbackExpress’ Amazon feedback tool can automatically thank customers for leaving positive feedback and ask for a product review at the same time—increasing your chances of getting a response.
“I have been using Amazon feedback software, FeedbackExpress, for a month now and without question, my seller metrics are improving. The carefully worded emails they have produced are without question getting more customers to leave positive feedback and product reviews.”
Amazon FBA Seller
Disclaimer: There’s no guarantee of specific results and results can vary.
Get alerts to your phone
Get negative/neutral seller feedback alerts right to your phone and inbox.
Never miss a negative feedback or forget to deal with it again!
FeedbackExpress offers a beautifully simple status system that makes filtering super easy.
You’ll see at a glance all positive, neutral and negative buyer feedbacks and know when action needs to be taken or if cases have been resolved. You’ll even be advised to leave seller feedback if a negative feedback can’t be resolved.
React quickly and responsibly to negative/neutral feedback
FeedbackExpress will generate the message to submit to Amazon complete with Order ID and link to policy violated.
Get alerts when negative seller feedbacks are removed or struck through.
FeedbackExpress will email you when Amazon or a seller has removed a negative seller feedback. It will also alert you when Amazon strikes through a negative feedback on FBA orders.
More feedback = More Buy Boxes
with higher profit margins!
Your seller rating and feedback score are key metrics used by Amazon to determine who wins the Buy Box. Sellers with consistently stellar customer service and seller ratings can typically win the Buy Box at higher prices and profit margins than competitors with lower feedback scores.
Maintaining competitive pricing 24/7 is also crucial to your ability to win the Buy Box. With our sister product, RepricerExpress, you can automate Amazon pricing and beat your competitors to the Buy Box more easily.
Amazon sales made through
the Buy Box
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We’ve been developing software for Amazon and eBay sellers for over 13 years and happily share our knowledge with our customers.
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Welcome to Ecommerce Weekly, FeedbackExpress' review of the top ecommerce, Amazon and eBay news from around the Web this week. Amazon takes on the corner store with Instant Pickup: Heather Kelly at CNN reports that