Infographic: 7 Ways to Provide Great Ecommerce Customer Service
FeedbackExpress understands that to be successful in ecommerce and particularly those merchants selling Amazon, providing great customer service is a necessity. If you’re a smaller ecommerce seller, your challenge is to compete with top brands and top sellers. One way you can punch above your weight, is to offer exceptional customer service which helps to […]
5 Easy Ways to Improve Your Amazon Seller Feedback Rating
“84% of us trust online reviews as much as personal recommendations”, BrightLocal (2016) If l had to point out just one factor that could make or break your success on Amazon, l’d say it’s how your customers feel about you. Please them, and you’ve taken care of a major part of selling online. So, how […]
Amazon’s Return Dissatisfaction Rate & Customer Dissatisfaction Rate
Amazon’s introduced a Return Dissatisfaction Rate and Customer Dissatisfaction Rate in an attempt to improve the returns process and help Amazon buyers get more satisfaction. Return Dissatisfaction Rate The Amazon seller dashboard now includes a Return Dissatisfaction Rate, which measures customer satisfaction on how customers’ returns are processed. The rating is based on the percentage […]
How Amazon Sellers Should Deal with FBA Returns
Having a product returned is probably every sellers least favourite part of ecommerce. More than just a lost sale, it means something went wrong down the line and the buyer wasn’t as satisfied with an item as you’d hoped. Unfortunately, there’s no avoiding the inevitable, so the best solution is to deal with FBA returns […]
4 Great Tips for Creating Your Ecommerce Returns Policy
Uh-oh, a buyer emailed you to let you know they’re unhappy with their purchase and want to return an item. But that’s okay, because it happens to every seller. And with help from FeedbackExpress, you can craft an ecommerce returns policy that simplifies life for both you and your buyers. #1. Try to Avoid Returns […]
Amazon Places Cap on Non-Amazon Verified Purchase Reviews
Amazon is continuing its efforts to stop false feedback by announcing that buyers will only be able to leave five reviews a week for items not bought via the online store. Amazon has said, “You can submit a maximum of five non-Amazon Verified Purchase reviews each week, starting on (a) Sunday. If we find unusually […]
How to Exceed Customer Expectations
Your customers are everything, no matter what fancy object you’re selling. After all, if you have no shoppers, you have no sale, no profit margin and no viable business. But as FeedbackExpress will show you, there’s most definitely a difference between being average and exceeding customer expectations, and you should always be shooting for the […]
How to Get More Amazon Reviews Legally (3 Easy Steps)
It might suck sometimes: you feel in your heart of hearts you know a way that works better than what’s in place, but you’re constrained by the rules. Getting more Amazon reviews means you have to play by Amazon’s rules, but think about it from a different perspective for a second. Amazon rewards merchants who […]
How to Get Started with FeedbackExpress [Videos]
FeedbackExpress, best Amazon feedback software makes it radically easy to improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more! With our free 14 day trial, you can start getting better seller feedback and product reviews today. Here are some videos to show you how our Amazon feedback […]
Should You Offer Free Shipping and Returns?
One of the biggest questions we here at FeedbackExpress deal with is, should you offer free shipping and returns? Countless merchants grapple with this issue and its benefits or consequences — should they eat the small extra cost to lure in more buyers, or just work it into the final price? Spoiler alert: we’re in […]
[Infographic] Alibaba Singles’ Day 2016
Alibaba chalked up a record $17.79 billion (120.7 billion yuan) in gross merchandise volume (GMV) on Singles Day’, an increase of 32% year-on-year. Growth rate was lower than the 60% experienced in 2015. In the first five minutes, the Chinese ecommerce giant processed $1 billion on its mobile payment platform, Alipay. Across Alibaba’s ecommerce platforms, […]
Amazon’s Early Reviewer Program
Amazon have announced details of their Early Reviewer Program which encourages customers who have already purchased a product to share their authentic experience about that product, regardless of whether it is a 1-star or 5-star review. The program seen similar to the existing Amazon Vine initiative. Amazon shoppers depend on reviews to learn more about […]
