Free Amazon Feedback Removal Email Template
It’s every sellers’ worst nightmare, you log in to Seller Central and get a notification to say you’ve received negative feedback. Don’t panic, help is at hand! A buyer can remove feedback for up to 60 days after they leave it. What to include in a feedback removal request email? After you’ve resolved the issue […]
Find Out How to Maintain a Great Amazon Feedback Score
Guest blog post by Ryan Grant from The Online Selling Experiment Today’s post will be how you can you maintain a positive feedback score on Amazon. Having a high positive feedback percentage let’s buyers know that they can be confident they will have a good purchasing experience when buying an item from you. Imagine yourself […]
3 Easy Ways to Protect Your Reputation on Amazon
If you buy something in person, you have the chance to get a read on the merchant’s body language and handle the product to check its durability and quality — two factors that affect your decision to buy or not. But in the online world, shoppers don’t have those luxuries and FeedbackExpress knows that your […]
Amazon Announcement: Amazon Bans Incentivised Reviews
Amazon.com has announced a ban on incentivised reviews for free or discounted products unless they are facilitated through the Amazon Vine program. Amazon has said the changes apply to all product categories with the exception of books. Here’s the announcement in full from the VP of Customer Experience, Chee Chew, which was published on Amazon’s […]
Managing Amazon Feedback to Help You Win the Buy Box
Guest blog by Ina Steiner from eCommerceBytes A conversation with Chris Dunne of FeedbackExpress, offers a look at a new tool to help manage Amazon feedback automatically, along with some advice from the company behind the software on what works best when it comes to soliciting feedback from Amazon buyers and what to do when things […]
Expert Help for Amazon’s New Customer Review Guidelines
Guest blog by Chris McCabe from eCommerceChris In their latest effort to combat review abuse, Amazon added a clause to their Customer Review Creation Guidelines stating: “To post a review, customers must spend at least $5.00 using a valid credit or debit card. Prime subscriptions and promotional discounts don’t qualify towards the $5.00 minimum.” Why […]
Improve Your Ecommerce Returns Process (in 3 Easy Steps)
It’s one of the few things that fills any merchant with dread: a product return. No seller wants to take back an item and exchange it for money, as doing so seems to signify a failure on their part. But returns are a part of doing business, and FeedbackExpress will show you how to best […]
Lucid Launches FeedbackExpress, Amazon Feedback Software
Lucid Interactive has announced the release of its new automated Amazon feedback software, FeedbackExpress. Lucid has been providing ecommerce solutions to Amazon sellers for over 13 years including its multichannel solution, SellerExpress, and its Amazon repricing software, RepricerExpress. FeedbackExpress is a powerful, cloud-based software solution that helps Amazon sellers automate and manage their feedback communication […]
Our Top 10 Laugh Out Loud Funny Amazon Movie Reviews
It’s Monday morning so why not cheer yourself up with some funny Amazon movie reviews courtesy of the Twitter account, Amazon Movie Reviews. They scour Amazon and do a great job of finding the best/worst/weirdest reviews people have left for films. Here’s ten of our favourites. 1. The Wolf Of Wall Street Joe Watson rates […]
How to Avoid an Amazon A-Z Claim
As much as FeedbackExpress wishes it wasn’t the case, getting an A-Z claim on Amazon is simply a matter of inevitability. So with that in mind, let’s take a look at how you can minimize your chances of getting one. Amazon’s A-Z Guarantee No matter what length of time you’ve been selling on Amazon, you […]
7 Crucial Amazon Feedback Mistakes You Should Avoid
There is no way you can sell on Amazon without taking to heart — and using — the feedback you get from your buyers. Online commerce is not a one-way street, so FeedbackExpress is here to point out some of the most common mistakes sellers are making. 1. Taking Your Sweet Time in Responding to […]
Expert Methods For Managing Negative Feedback on Amazon
Ooh, negative feedback. No merchant enjoys it, but it happens to everyone if you sell long enough. While it’s an unavoidable monster, you can still be Pollyana-ish about it and look for the silver lining in the storm cloud—and FeedbackExpress has concrete tips to turn that frown upside down. The Exponential Effect of Negative Feedback […]
